Payment Policy

This Payment Policy explains how payments are processed when you place an order with Trytle.

Accepted Payment Methods

We accept the payment methods displayed at checkout. Available options may vary depending on your location, device, and the payment services currently available.

Trytle cannot accept a payment method that is not shown at checkout. Please do not send cash, cheques, passwords, or complete card details by email.

Currency

Your order will be charged in the currency displayed at checkout.

If your bank account or payment card uses a different currency, your bank may apply currency-conversion charges or other fees. These charges are determined by your bank and are not controlled by Trytle.

Prices, Taxes and Delivery Charges

Before you submit payment, the checkout will display:

Product prices
Any valid discount applied
Applicable taxes
Delivery charges
The complete order total

You will not be charged for optional extras without your consent. This approach follows current GOV.UK online-selling guidance and CMA price-transparency guidance.

Payment Authorisation

By submitting your order, you authorise the applicable payment amount to be charged to your selected payment method.

Your bank or payment provider may require additional identity verification, such as an authentication code or confirmation through a banking application. This may be required under Strong Customer Authentication requirements described in the FCA guidance.

Payment must be successfully authorised before an order can proceed.

Declined or Failed Payments

If your payment is declined or unsuccessful:

Check that your payment details are correct.
Check that sufficient funds are available.
Complete any verification requested by your bank.
Contact your bank or payment provider for further information.

Trytle may not be provided with the exact reason why a bank declined a payment.

Order Confirmation

After a successful checkout, you should receive an order confirmation at the email address provided with your order.

If you do not receive the confirmation, please check your spam or junk folder before contacting us. A pending payment or bank authorisation does not always mean that an order has been successfully completed.

Pending or Duplicate Charges

A temporary pending amount may appear while your bank processes or verifies the payment. These authorisation holds are controlled by your bank or payment provider.

If you believe you have been charged more than once, please contact us with your name, order number, and a screenshot of the transactions. Never send complete card details or banking passwords.

Payment Security

Payments are completed through the secure payment services available at checkout. Your bank or payment provider may conduct additional security checks before approving a transaction.

Trytle will never ask you to provide your complete card number, security code, online banking password, or authentication code by email.

Discount Codes

Where a discount code is available, it must be entered and successfully applied before payment is completed.

Discounts are subject to the terms shown with the applicable promotion. A discount cannot normally be added after an order has already been submitted.

Payment Verification

A bank or payment provider may delay, decline, or request further verification for a transaction. If a payment cannot be verified or authorised, the order may not be processed.

If an amount has already been captured for an order that cannot proceed, it will be returned to the original payment method.

Refunds

Approved refunds will be issued to the original payment method within 6–10 business days.

After we issue the refund, your bank or payment provider may require additional time to display it in your account. Please see our Refund Policy for complete eligibility and return requirements.

Payment Disputes

If you notice a payment problem, please contact us first so that we can investigate it. Contacting us does not affect any statutory rights you may have.