Refund policy

Refund Policy

At Trytle, we want you to be satisfied with your purchase. We offer a 30-day return period, beginning on the date your order is delivered.

Return eligibility

To qualify for a return, the item must be:

Unworn, unused and in its original condition
Returned with all original tags, accessories and packaging
Accompanied by an order confirmation or other proof of purchase

Shoes should only be tried on indoors on a clean surface. Items showing signs of outdoor wear, damage, alteration or misuse may not qualify for our voluntary 30-day return service.

Starting a return

To request a return, email support@trytle.com with:

Your full name
Order number
Item you wish to return
Reason for the return
Photographs if the item is damaged, faulty or incorrect

Once your request has been reviewed, we will provide return instructions and the correct return address.

Please contact us before sending your item. Returns sent to our registered business address without instructions may be delayed. This does not affect your statutory rights.

Refund processing time

We will inspect your return after it arrives and notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method within 6–10 business days. Your bank, card provider or payment service may take additional time to display the refund in your account.

Where UK law requires an earlier deadline, the applicable statutory deadline will apply. For eligible online cancellations, we will issue the refund no later than 14 calendar days after receiving the returned goods or evidence that they have been sent back.

UK cancellation rights

UK customers generally have the right to cancel an eligible online order within 14 days after delivery without providing a reason. After notifying us, customers generally have another 14 days to return the goods.

Our voluntary 30-day return period provides additional time and does not limit your legal rights. Further information is available through GOV.UK’s returns and refunds guidance.

Damaged, faulty or incorrect items

Please inspect your order after delivery.

If an item arrives damaged, faulty, not as described or different from what you ordered, contact support@trytle.com as soon as possible. Include your order number and clear photographs of the item and packaging.

After reviewing the issue, we may arrange a refund, replacement or return at no additional return-shipping cost to you.

Change-of-mind returns

Customers are responsible for return-shipping costs for voluntary change-of-mind returns unless otherwise agreed.

We recommend using a tracked shipping service and retaining proof of postage. Trytle is not responsible for a return until it is received by the designated return location.

Original delivery charges

For eligible statutory cancellations, we will refund the cost of our least expensive standard delivery option.

If you selected express, priority or another premium delivery service, the additional delivery cost may not be refundable.

Exchanges

We do not currently process direct exchanges.

The quickest option is to return the original item and place a new order for the required product, colour or size.

Non-returnable items

Unless faulty or returnable under applicable law, the following items may not qualify for our voluntary return service:

Personalised or custom-made products
Gift cards
Items marked as final sale
Items returned without their original packaging
Items that have been worn, altered, damaged or misused
Sealed hygiene-sensitive products after the seal has been opened

These exclusions do not limit your statutory rights regarding faulty, incorrectly described or otherwise non-compliant goods.

Order cancellations

To request an order cancellation, contact support@trytle.com as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been dispatched. If the order has already shipped, you may request a return after delivery.