Shipping policy

This Shipping Policy explains how Trytle processes and delivers orders placed through our online store.

Delivery locations

We deliver to the locations shown as available during checkout. If your address or country cannot be selected at checkout, we are currently unable to deliver to that location.

Estimated delivery time

Our estimated standard delivery time is 6–10 business days.

Business days are Monday to Friday, excluding UK public holidays. Delivery estimates may begin after your order has been confirmed and prepared for dispatch.

Delivery dates are estimates rather than guarantees. Delays may occasionally occur because of courier disruptions, severe weather, public holidays, customs checks or circumstances outside our reasonable control.

Order processing

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Orders may undergo payment and address verification before dispatch. During busy periods, promotions or public holidays, processing may take longer than usual.

If we cannot fulfil your order, we will contact you and arrange an appropriate cancellation or refund.

Shipping charges

Available shipping options and their costs will be clearly displayed at checkout before payment.

Where an order qualifies for free shipping through a promotion or eligible offer, this will be shown at checkout. Free-shipping offers cannot normally be applied after an order has been completed.

Order tracking

If tracking is available for your order, you will receive a shipping confirmation email containing the tracking details after dispatch.

Tracking information may take up to 48 hours to update after the courier receives the parcel.

Incorrect delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact support@trytle.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Trytle is not responsible for delays, failed deliveries or additional costs caused by an incorrect or incomplete address supplied by the customer.

Failed delivery and returned parcels

If a delivery attempt is unsuccessful, the courier may:

Attempt delivery again
Leave the parcel in a designated safe place
Deliver it to a local collection point
Return it to the sender

Customers are responsible for following the courier’s collection or redelivery instructions.

If a parcel is returned because of an incorrect address, refusal, missed collection or repeated failed delivery, additional shipping charges may apply before it can be sent again.

Delayed orders

If your order has not arrived within the estimated timeframe, please:

Check the tracking information.
Check for a delivery notice or collection-point message.
Confirm that the delivery address is correct.
Contact support@trytle.com with your order number.

We will review the shipment and contact the courier where appropriate.

Lost parcels

A parcel will not be considered lost until the courier’s investigation process has been completed.

If the courier confirms that the parcel has been lost, we will offer an appropriate replacement or refund, subject to stock availability and the circumstances of the order.

Damaged parcels

Please inspect your order as soon as it arrives.

If the parcel or product arrives damaged, email support@trytle.com promptly with:

Your order number
A description of the damage
Photographs of the product
Photographs of the external and internal packaging

Please retain all packaging until we have completed our review.

Split shipments

Orders containing multiple items may occasionally arrive in separate parcels. If this happens, you may receive separate tracking details for each shipment.

You will not be charged additional delivery fees when we choose to divide an order into multiple shipments.

International orders

Where international delivery is available, the customer may be responsible for customs duties, import taxes and handling charges imposed by the destination country.

These charges are not controlled by Trytle and are not included in the product or shipping price unless explicitly stated at checkout.

Customs clearance may extend the estimated delivery time.

Delivery obligations

We aim to deliver orders within the stated 6–10 business-day estimate. Under applicable UK distance-selling rules, goods should generally be delivered within 30 days unless another timeframe has been agreed with the customer. GOV.UK guidance

Nothing in this policy limits your statutory consumer rights.